FeatureCustomer care
Unified inbox
One place for customer messages across channels, connected to the full context.
- Multichannel threads
- Shared assignment and SLAs
- AI-assisted replies
Mockups are indicative and may change after launch.
“We replaced three separate tools with one. The clarity is what matters most. Everyone knows exactly what to do next.”
Lisa
Purchasing Manager
Features
Core capabilities
Designed to be reliable, flexible, and ready to grow with your business.
Marketplace
5Channels
Bring all messages into one view.
Jan K.
4 open SLA OKLisa M.
6 open 1 at riskAssignment
Route work to the right person.
"Where is my order?"
Context
See the customer, order, and history alongside the message.
Response performance
This weekFirst reply
4m
SLA met
96%
Avg resolve
1.2h
Performance
Track response times and SLA compliance.
Explore more
Related features
Other features that pair well with this one.
Frequently Asked Questions
Common questions about Unified inbox
This feature requires the Customer care module. See the pricing page for details.
Most teams are up and running within a day. There is no complex setup or migration required. Our onboarding team can help you import existing data if needed.
Yes. Every Twinstack plan comes with a free trial so you can explore all features before deciding. No credit card required.
Run your business from one place
Start a free trial with your own data, or book a 30-minute demo and see how Twinstack brings your orders, inventory, and workflows together.