All features

FeatureCustomer careQ2 2026

Mail categorization

Automatically categorize inbound email so the right work goes to the right team.

  • Smart labels
  • Routing rules
  • Faster triage

Mockups are indicative and may change after launch.

Smart inbox 12 unread
Order 4 Support 5 Invoice 2 Spam 1

E. Taylor

10:24

Where is my order #4521? It should have arrived yesterday.

Order High

L. Martinez

09:58

The color of the product does not match the photo on your site.

Support Med

Solara BV

09:31

Invoice #INV-2024-0189 attached for your records.

Invoice Low

Congratulations! You have won a free...

Spam

Routing rules active

Order → Sales team Support → CS team Invoice → Finance
“We replaced three separate tools with one. The clarity is what matters most. Everyone knows exactly what to do next.”
L

Lisa

Purchasing Manager

Features

Core capabilities

Designed to be reliable, flexible, and ready to grow with your business.

Auto-labelled today

47 messages
JB

E. Taylor

Where is my refund for #4521?

Return High Confidence: 96%
Shipping Tracking not updating 92%
Sales Bulk order inquiry 89%

Labels

Tag messages automatically.

Routing rules

Return → Warehouse queue
TR
SB
Invoice → Finance queue
LM
Sales → Sales queue
JK
EM

3 rules active · 0 unrouted today

Routing

Send to the right queue.

Response SLA (7d)

On track

Avg. response

18 min

-4 min vs last week

SLA met

96.4%

3 urgent tickets pending Oldest: 24 min

SLA

Improve response times.

Volume breakdown (today)

47 total
Order
16
Support
19
Invoice
8
Spam
4
Auto-categorized 89% (42 of 47)

Insights

See patterns across inbound email volume.

Explore more

Related features

Other features that pair well with this one.

Customer care

Unified inbox

One place for customer messages across channels, connected to the full context.

Workflows

Build repeatable processes that guide work from start to finish.

Customer care

AI answers

Provide accurate, fast answers based on your data and knowledge base.

Frequently Asked Questions

Common questions about Mail categorization

This feature requires the Customer care module. See the pricing page for details.

Most teams are up and running within a day. There is no complex setup or migration required. Our onboarding team can help you import existing data if needed.

Yes. Every Twinstack plan comes with a free trial so you can explore all features before deciding. No credit card required.

Run your business from one place

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Start a free trial with your own data, or book a 30-minute demo and see how Twinstack brings your orders, inventory, and workflows together.