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Feature Customer Care Q2 2026

Mail categorization

Automatically categorize inbound email so the right work goes to the right team.

  • Smart labels
  • Routing rules
  • Faster triage

Mockups are indicative and may change after launch.

Smart inbox 12 unread
Order 4 Support 5 Invoice 2 Spam 1

E. Taylor

10:24

Where is my order #4521? It should have arrived yesterday.

Order High

L. Martinez

09:58

The color of the product does not match the photo on your site.

Support Med

Solara BV

09:31

Invoice #INV-2024-0189 attached for your records.

Invoice Low

Congratulations! You have won a free...

Spam

Routing rules active

Order → Sales team Support → CS team Invoice → Finance
“We replaced three separate tools with one. The clarity is what matters most. Everyone knows exactly what to do next.”
L

Lisa

Purchasing Manager

Features

Core capabilities

Designed to be reliable, flexible, and ready to grow with your business.

Subject
Label
Confidence
Return request (size)
Returns Support Returns
0.93
Invoice for PO #883
Billing Other Billing
0.88

Labels

Tag messages automatically.

Routing

Real-time
Label
Queue

Returns

Warehouse

Shipping

Support

Routing

Send to the right queue.

SLA

On track
Returns Target: 4h
2.6h
Billing Target: 8h
3.6h
Support Target: 2h
1.7h

SLA

Improve response times.

Categories

Returns 12
Billing 8
Support 21

Insights

See patterns across inbound email volume.

Explore more

Related features

Other features that pair well with this one.

Customer Care

Unified inbox

One place for customer messages across channels, connected to the full context.

Workflows

Build repeatable processes that guide work from start to finish.
Customer Care

AI answers

Provide accurate, fast answers based on your data and knowledge base.

Frequently Asked Questions

Common questions about Mail categorization

This feature requires the Customer Care module. See the pricing page for details.

Most teams are up and running within a day. There is no complex setup or migration required. Our onboarding team can help you import existing data if needed.

Yes. Every Twinstack plan comes with a free trial so you can explore all features before deciding. No credit card required.

Run your business from one place

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Start a free trial with your own data, or book a 30-minute demo and see how Twinstack brings your orders, inventory, and workflows together.