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FeatureCustomer careQ3 2026

AI answers

Provide accurate, fast answers based on your data and knowledge base.

  • Context-aware replies
  • Safe defaults
  • Human review options

Mockups are indicative and may change after launch.

AI Answers Generating
Ticket #4081

Customer question

I ordered two items last week but only received one. Can I get a refund or reshipment for the missing item?

AI-generated reply

Hi Sarah, I can see your order #8012 included 2 items, but only 1 was shipped. I have initiated a reshipment for the missing item (Blue Ceramic Vase). You will receive a new tracking number within 24 hours. Apologies for the inconvenience.

Sources used

Order #8012 Shipping log Return policy
Confidence
94%
Edit Approve & send
“We replaced three separate tools with one. The clarity is what matters most. Everyone knows exactly what to do next.”
L

Lisa

Purchasing Manager

Features

Core capabilities

Designed to be reliable, flexible, and ready to grow with your business.

Customer question

When will my order arrive?

Sources checked

Order #1042 Tracking Carrier

Accuracy

Use real data, not guesses.

Knowledge sources

4 sources
R

Return policy

42 articles · Updated 2h ago

Indexed
S

Shipping FAQ

18 articles · Updated 1d ago

Indexed
P

Product specs

65%
Syncing
O

Order handling guide

8 articles · Updated 3d ago

Indexed

Sources

Pull answers from multiple data sources.

Guardrail settings

5 rules active

Auto-send safe answers

Confidence > 90%, standard topics

On

Review sensitive topics

Legal, privacy, complaints

Manual

Refund requests

Always route to human agent

Review

12 answers flagged for review this week

Control

Keep humans in the loop.

Today's answers

14 Apr

Sent

128

Auto-sent

82%

Flagged

9

Accuracy94%
MonTueWedThuFriSatSun

Stats

Monitor answer volume and accuracy.

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Frequently Asked Questions

Common questions about AI answers

This feature requires the Customer care module. See the pricing page for details.

Most teams are up and running within a day. There is no complex setup or migration required. Our onboarding team can help you import existing data if needed.

Yes. Every Twinstack plan comes with a free trial so you can explore all features before deciding. No credit card required.

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Start a free trial with your own data, or book a 30-minute demo and see how Twinstack brings your orders, inventory, and workflows together.