Feature Customer Care Q3 2026
AI answers
Provide accurate, fast answers based on your data and knowledge base.
- Context-aware replies
- Safe defaults
- Human review options
Mockups are indicative and may change after launch.
“We replaced three separate tools with one. The clarity is what matters most. Everyone knows exactly what to do next.”
Lisa
Purchasing Manager
Features
Core capabilities
Designed to be reliable, flexible, and ready to grow with your business.
Question
AIDo you have this in stock and when can it ship?
Yes, 82 units available. Delivery: 1-2 business days via PostNL.
Accuracy
Use real data, not guesses.
Data sources
All syncedSources
Pull answers from multiple data sources.
Guardrails
5 rulesControl
Keep humans in the loop.
Answer stats
This weekAnswered
1,284
Accuracy
96%
Avg time
1.2s
Stats
Monitor answer volume and accuracy.
Explore more
Related features
Other features that pair well with this one.
Unified inbox
One place for customer messages across channels, connected to the full context.
AI phone agent
Handle calls with an AI agent that can answer, route, and summarize.
AI Chat
Talk to your business data. An AI assistant that knows your orders, stock, and customers. Ask questi
Frequently Asked Questions
Common questions about AI answers
This feature requires the Customer Care module. See the pricing page for details.
Most teams are up and running within a day. There is no complex setup or migration required. Our onboarding team can help you import existing data if needed.
Yes. Every Twinstack plan comes with a free trial so you can explore all features before deciding. No credit card required.
Run your business from one place
Start a free trial with your own data, or book a 30-minute demo and see how Twinstack brings your orders, inventory, and workflows together.