Feature Customer Care Q3 2026
AI phone agent
Handle calls with an AI agent that can answer, route, and summarize.
- Real-time call summaries
- Smart routing
- CRM-aware context
Mockups are indicative and may change after launch.
“We replaced three separate tools with one. The clarity is what matters most. Everyone knows exactly what to do next.”
Lisa
Purchasing Manager
Features
Core capabilities
Designed to be reliable, flexible, and ready to grow with your business.
Active call
Live+31 6 12 34 56 78
Returning customer - 02:34
Answer
Provide fast responses with guardrails.
Call routing
LiveRoute
Send calls to the right queue.
Call summary
AutoCustomer called about delivery for order #1042. Confirmed shipping status and ETA. No action needed.
Summarize
Keep a record of what happened.
Call analytics
TodayTotal
34
AI resolved
78%
Avg time
2:14
Analytics
Track call volume and resolution rates.
Explore more
Related features
Other features that pair well with this one.
Frequently Asked Questions
Common questions about AI phone agent
This feature requires the Customer Care module. See the pricing page for details.
Most teams are up and running within a day. There is no complex setup or migration required. Our onboarding team can help you import existing data if needed.
Yes. Every Twinstack plan comes with a free trial so you can explore all features before deciding. No credit card required.
Run your business from one place
Start a free trial with your own data, or book a 30-minute demo and see how Twinstack brings your orders, inventory, and workflows together.